Shipping policy

SHIPPING POLICY

Last Updated: October 1, 2026

We can’t wait to get your sōle to you.

ORDER PROCESSING

Orders are typically processed within 2–4 business days after your order is placed.

Business days are Monday through Friday, excluding holidays. During new product launches, special promotions, events, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information.

SHIPPING RATES + DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times begin after your order has been processed and are determined by the shipping carrier and service selected at checkout.

Delivery dates are estimates and cannot be guaranteed.

TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to the email address or contact information provided at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping information before submitting your order.

If you notice an error in your shipping address, contact us at hello@solemovementco.com as soon as possible. We’ll do our best to make the change before your order ships, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Customers may be responsible for additional shipping costs if an order needs to be reshipped due to an incorrect or incomplete address provided at checkout.

LOST, DELAYED OR MISSING PACKAGES

Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, or other circumstances outside of our reasonable control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, contact us at gina@solemovementco.com and we’ll do our best to help.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at gina@solemovementco.com with your order number and photos of the item and packaging when applicable.

We’ll review the issue and work to make it right.

RETURN SHIPPING

Return and exchange shipping is governed by our Returns + Refunds Policy.

Please review that policy before sending merchandise back to us. Returns sent without following our return instructions may experience processing delays.

INTERNATIONAL SHIPPING

At this time, shipping availability and rates are determined by the options presented at checkout.

International customers, where shipping is available, may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not included in the product price unless specifically stated at checkout.